NEW Tudor Warranty Card 2020 Complete Guide
During 2020, Tudor slowly but surely started implementing a new warranty card. Tudor announced it extended its warranty from 2 to five years (read all about it in this article). This update also announced that if you bought your Tudor between July 1st, 2018 and December 31st, 2019, you would receive a free 18-month extension on your warranty.
Now, Tudor has announced a new update to the warranty, but this time with the actual card.
The old Tudor warranty card looks like this:
The new Tudor warranty card includes the following information:
- Date of sale
- Model
- Serial number
The changes from the previous warranty card include:
- Removing the name of the official retailer
- Removing the LC (Land code) of the official retailer
- New design on the card
- Removing the name of the buyer
The new Tudor warranty card looks like this:
Backside:
The upgrade of the card does not change anything in regard to the warranty and guarantee itself. Tudor, as mentioned, already upped its warranty from the 1st of January 2020. What it does change, however, is that both the “Land code” and “Name on the card” hysteria will be gone, as none of this information is displayed on the card.
The new warranty card is an RFID card, and apart from only activating it electronically (which was previously done by the retailer), official Tudor retailers are now also meant to write the buyer’s information into Tudor’s system instead of writing the name on the card.
More information to follow about the new Tudor warranty card as soon as more details become available.
Do we know if the warranty is transferable to another owner or good only for the original owner if their name was registered at time of purchase?
Hi,
The warranty is transferable. No name is registered/connected to the warranty at the point of sale.
Kind regards,
Millenary Watches
I purchased my brand new Tudor Pelagos on January 23, 2021. I never received my warranty card or users manual from the authorized seller. I was told he would have it one week. I’ve communicated with the salesperson since then on two occasions and was told they’d be in contact once they had it? Is this normal. I’ve got all the sales receipts and cases, and accessories. Is this normal to have to wait this long and do I need that card and information stated above in this feed for authentication purposes? Can I get in touch with TUDOR so they can send me these items?
Hello Ricardo,
You can not get in touch with Tudor and they will not send you anything.
If you bought the watch from an official Tudor retailer, you should normally get the warranty card at the point of purchase. However there may be some reasons why they did not have it, for example it hadn’t been delivered yet, or it was broken so they needed to order a new one. It shouldn’t take too long however to get it.
Kind regards,
Millenary Watches
Not normal, got mine filled and handed over at the time of purchase. I did have to wait a bit for them to send an email to Tudor and all to get the warranty running etc.
Heres one for you. I have a new watch with factory stickers etc etc. BUT the serial number on the card doesnt match the watch. How are these activated? My watch has a QR type code on it. Someone somewhere clearly has my card but how would the purchase date match up and how would this be resolved? The seller said hes going to “sort it out”. I cant see how this would be done unless they can make a fresh card that has my watch info on it. Thanks in advance for any pointers
Hope this isnt duplicated. I tried to post and something weird happened to the site. I have a new watch from a grey dealer. Sold as “pre owned unworn” and its as described ie factory condition. However the card doesnt match the SN on the watch. Are ADs able to refresh/reset cards? I hope so otherwise someone somewhere has the card to my watch and I have theirs. The seller said hes going to sort it out but I cant see how this can be done
Hi Jimbo,
It sounds like the warranty cards have been mixed up. The general rule is that in order to get a new warranty card, the old one needs to be sent back. But there may be a possibility to locate the correct warranty card, for exampleto ask the AD which originally sold it etc.
Kind regards,
Millenary Watches
Hello,
I purchased a new Tudor Pelagos through ebay. The included warranty card dated is 27/12/2021. Seller was not an AD but received the watch from an AD. How can I confirm my watch warranty is active or is there anything I need to do? Does the warranty need to be activated or simply having the warranty card in hand good?
Hi,
The warranty is activated at the point of sale by the official retailer (using a dedicated app and a phone specially sent to the retailer from Tudor).
The general rule is that the warranty ALWAYS is activated at the point of sale, otherwise, the watch is left in their stocking systems and this is something they want to avoid. In some cases, however, it is possible to go to an official retailer and ask them to check if the warranty was activated. They are not able to do this themselves, but they can contact Tudor. But this is generally not necessary and not something people do.
Kind regards,
Millenary Watches
Hello , i am using tudor chronograph 79360N with warranty card but I can not check information via NFC on iphone . The link came but I got error and went to tudor home page automatically.
Is this card only valid with Metas certified model ?
How do i check my watch by myself ?
Hi,
It is only the METAS model that gives you the possibility of checking yourself. It is currently not possible to check for any other model.
Kind regards,
Millenary Watches
I bought a Tudor BlackBay Chrono second-hand and the date of purchase section on the warranty card is printed rather than hand-signed. Is this
considered normal?
Hi Matthew,
Yes, it is relatively common. How the date is written on the card is decided by the authorized dealer that sold it. Some retailers use machines to print because they find it easier and looks better, most write by hand because they don’t have a printing machine but either way, there’s nothing strange about it at all.
Kind regards,
Millenary Watches