How to Contact Omega – Omega Watches Contact details

How to Contact Seiko – Seiko Watches Contact details

How to Contact Omega – Omega Contact details

Omega is one of the oldest and most well-known luxury Swiss watch brands in the world. It is also one of the largest Swiss watch brands.

Omega has a long and rich history and is synonymous with high-quality, fine Swiss timepieces. Omega makes watches in the mid-tier of Swiss luxury watches and puts an emphasis on quality, durability, and functionality. Omega makes wristwatches for all kinds of usage areas, from diving to racing, and they’re appreciated for their combination of quality, attention to detail, and value for money. 

With Omega being a large corporation, it can sometimes be difficult to get in touch with them, like with most large organizations. This is often especially true for Swiss watch manufacturers. Many watch brands, including Omega, are predominantly B2B companies and encourage their customers to contact authorized dealers who will handle the relationship with consumers. As a result, this may complicate things if you want to go directly to the source and contact Omega directly.

The good news is that if you want to contact Omega, it’s not impossible, and in this article, we have compiled an extensive list of all the different contact details and information for Omega so you can contact them directly.

This page includes all of the different communications channels through which you can reach Omega, from sending letters, to calling, to sending emails. If you would not receive any response with one method, you can always try a different means of contact and communication and see if you have better luck.

Omega Contact information

Omega Mailing address

If you prefer, it is possible to send letters directly to Omega. However, as letters become less and less common, it’s not certain that you will get a reply back via email. Omega’s offices and factories do not accept unannounced guests, with the exception of the Omega museum, so bear this in mind.

Omega has several different buildings in Switzerland from which the company is run and where the production takes place.

OMEGA Head office (Omega HQ)

Jakob-Stämpfli-Strasse 96
2502 Biel


OMEGA contact form

If you want to get in contact directly with OMEGA, they encourage all customers to reach out via their website. Omega has developed its website so that you create a user account and once you have created an account, you can reach out to Omega using this method. You can create an account and contact Omega here.

This will get you in direct contact with Omega representatives for customer service-related queries and inquiries.

OMEGA Website contacts

Omega S.A.
Jakob Stämpflistrasse 96
CH-2502 Biel
Telephone: +41 32 343 92 11
Fax: +41 32 343 93 29
E-mail address:

Publication Director: Raynald Aeschlimann

Technical service provider (host):
Swisscom (Switzerland) Ltd
Customer Contact Center
3050 Bern, Switzerland
Telephone: +41 800 055 055

Omega Fax

Omega also has fax which you can try contacting them with:

Fax: +41 32 343 98 55

Fax to main office: +41 323439329

Omega email addresses

Omega has a large number of different email addresses for different purposes through which you can reach Omega and its representatives. Omega encourages its customers to contact the company via the online form on the website (listed below), you can also contact them directly via the email addresses listed below.

  • Omega Bienne staff:
  • Inquiries:
  • Aftersales:
  • Customer service:
  • Press/communication:
  • Public relations:
  • Omega museum:
  • Customer service representative:
  • Spain sales:
  • Korea sales:
  • Australia sales:
  • France sales:
  • Omega boutique Shanghai:
  • Omega boutique Hong kong:
  • Italy sales:
  • Japan online shop:
  • Germany online shop:

Phone numbers to Omega

You can contact Omega by phone. Each and every Omega boutique will have a phone number, but if you want to contact Omega directly, you can use the phone number below to reach the Omega HQ in Bienne.

Omega Bienne main office: +41 32 343 92 11

OMEGA boutiques

Most of the retail outlets for Omega are individually owned and operate as authorized dealers for Omega. Omega does, however, have a number of “boutiques” that the company owns which are entirely dedicated to Omega watches. If you want to contact a local Omega boutique, you can do so. Just have a look at the Omega boutique that is closest to you and find the respective contact information. If you just have general queries about the Omega products and don’t necessarily need to contact Omega directly, you can also find contact information to Omega’s many authorized retailers around the world.

You can find a complete list of the Omega boutiques here


Contact Omega via social media

Omega watches is active on a number of different social media platforms. Whilst email or telephone is usually the best way to get in contact with a company, you may get a response if you reach out to Omega via social media. But due to the number of comments and messages they receive via their social media platforms, don’t expect a response.

You can reach out to Omega in different ways depending on the social media platform you choose. On some platforms, you can send private messages and on others, you may only be able to leave a comment on a post they have made and hope that you receive a reply.

Omega Instagram

Omega is active on Instagram. You can either try sending them a direct message, which is a private message, or leave a comment on one of their posts and hope for a reply.

Omega Facebook

Omega uses Facebook. Via this platform, you can either try sending them a private message or commenting on one of their posts.

Omega Wechat

Omega also uses WeChat. You can scan the QR code to connect with Omega.






Omega YouTube

Omega has a YouTube channel. You can leave a comment on one of their videos but considering the number of comments they receive, don’t expect a response.

Omega Twitter

Omega uses Twitter. You can reach out to them by responding to one of their tweets or tagging them in one of your tweets.

About Omega

Omega is one of the oldest, most well-known Swiss luxury watch brands in the world. Omega is also one of the largest Swiss watch brands.

Omega is responsible for a number of different innovations and inventions and has been seen worn by many influential individuals, both on and off the movie screens. Most notably, Omega is the first watch worn on the moon, worn by the astronauts during the moon landing in 1969. Moreover, Omega is the watch for James Bond.

The history of Omega begins in 1848 when Louis Brandt set up a workshop to assemble watches in La Chaux-de-Fonds. In 1903, the “Omega” name was added to the company name. The brand then became “Louis Brandt et Frère – Omega Watch & Co.”

Omega prides itself on being the only watch brand to have been worn on the moon. It was acquired by Swatch Group in 1985 and focuses on making high-quality, fine timepieces. In terms of technology and innovation, Omega is most known for its Co-Axial technology and innovative materials.

In 2009, Omega became the official and exclusive timekeeper of the Olympics.

2 thoughts on “How to Contact Omega – Omega Watches Contact details

  1. Good Day,
    My Omega Seamaster suddenly broke the Chrono dial and now is lose inside, causing the watch to severely malfunction!
    As this is very disappointing for such a brand, I am asking for your immediate assistance for help.
    I currently reside on Crete, Greece.
    Thank you!

    1. Hi,
      Sorry to hear! You should take the watch to an Omega authorized dealer/service center and they will be able to assist with this!

      Kind regards,
      Millenary Watches

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